First-install issues — common fixes
3 min read · Last updated May 27, 2026
Dashboard shows blank
- Hard-refresh the page (Ctrl+Shift+R or Cmd+Shift+R)
- Open in an incognito / private window — rules out browser extension conflict
- Try a different browser (Chrome, Firefox, Safari)
- Check your Shopify admin locale — some regional formats caused rendering bugs previously; try switching to en-US temporarily
Install completed but app not in Apps list
Shopify admin → Apps. If Print It My Way isn't there, the install permission request may have been declined. Re-install from the Shopify App Store.
Permission errors
Print It My Way requests permissions to read/write products, orders, themes, and customers (needed for personalization data). If your Shopify user role lacks admin permissions, ask your store owner to install instead.
Still stuck?
Email support@printitmyway.com with your store URL and a screenshot. Response typically within 4-12 hours.
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