Troubleshooting

7 articles · Last updated May 27, 2026

Widget not showing, personalization not saving, cart properties missing, and other common fixes.

Articles in this category

1. Widget not showing on product page — 6 fixes — 4 min. The most common Print It My Way support ticket. Diagnostic checklist.
2. Cart not showing personalization properties — 5 fixes — 5 min. Properties should appear under the product name in cart. When they don't, one of these is the cause.
3. Personalization not appearing on order — how to fix — 3 min. Order shows the product but no engraving text / photo / options. Diagnosis + fix.
4. Font not loading in live preview — 3 min. Customer selects a font but the preview shows a fallback. Root causes + fixes.
5. iPhone HEIC photo upload issues — 3 min. HEIC photos from iPhone converting incorrectly or losing orientation.
6. Customer hitting character limit — options to adjust — 2 min. How to raise the limit for a specific product, or handle multi-line text elegantly.
7. Photo upload rejected — DPI / size / format errors — 3 min. Customer's photo won't upload. Match the error message to the fix.