Personalization not appearing on order — how to fix

3 min read · Last updated May 27, 2026

First: check the order's line-item properties

Shopify Admin → Orders → open the order → scroll to the line item. Line-item properties should appear as key-value pairs (Engraving: Sarah, Font: Playfair Display).

If they don't appear in admin, they weren't captured at add-to-cart time. See Cart not showing properties to fix.

If admin shows properties but confirmation email doesn't

Shopify Admin → Settings → Notifications → Order confirmation template. Look for a properties loop inside the line-items block. If missing, add:

{% for property in line.properties %}
  {% assign first_char = property.first | slice: 0, 1 %}
  {% if property.last != blank and first_char != '_' %}
    {{ property.first }}: {{ property.last }}<br>
  {% endif %}
{% endfor %}

If POD partner isn't seeing the property

POD partners (Printful, Printify, Gelato) read line-item properties via Shopify's Order API. If they're missing on the POD side but present in Shopify admin, contact the POD partner's support with the order number. Their integration may need re-syncing.