Customer hitting character limit — options to adjust

2 min read · Last updated May 27, 2026

Raise the character limit

1. Personalizer template → open the text field.
2. Change Character limit to a higher number.
3. Save. Live counter updates immediately for new customers.

Existing orders are unaffected. Only new orders see the new limit.

Why character limits exist

• Physical constraints — engraving on a small ring only fits 15 chars.
• Font-specific — script fonts take more horizontal space than block.
• Production time — longer engravings cost more labor.
• Design integrity — long text on small products looks cramped.

Multi-line text as an alternative

If customers regularly hit your limit, consider switching to a multi-line text field (labeled clearly as "Line 1 of 2", "Line 2 of 2"). Common on plaques, cake toppers, signs.

Per-character pricing at the limit

If you charge per character with tiers, the last tier's rate applies at the limit. Customers see the running fee live and self-regulate.

Frequently asked questions

What is raise the character limit?

Existing orders are unaffected. Only new orders see the new limit.

Why character limits exist?

Physical constraints — engraving on a small ring only fits 15 chars. Font-specific — script fonts take more horizontal space than block. Production time — longer engravings cost more labor. Design integrity — long text on small products looks cramped.

What is multi-line text as an alternative?

If customers regularly hit your limit, consider switching to a multi-line text field (labeled clearly as "Line 1 of 2", "Line 2 of 2").

What is per-character pricing at the limit?

If you charge per character with tiers, the last tier's rate applies at the limit. Customers see the running fee live and self-regulate.